IT Service Engineer

Job Description

Job Title: IT Service Engineer

Experience Required: Minimum 3 Years
Employment Type: Full-Time

Job Summary

The IT Service Engineer is responsible for providing technical support, maintaining IT infrastructure, and ensuring smooth operation of systems and services. The role involves troubleshooting hardware, software, and network issues, supporting end users, and coordinating with vendors to maintain high service uptime.

Key Responsibilities

1. Technical Support & Troubleshooting

Provide Level 1 and Level 2 technical support to users.

Diagnose and resolve hardware, software, and network issues.

Respond to service tickets within defined SLA timelines.

2. Systems & Infrastructure Support

Install, configure, and maintain desktops, laptops, printers, and peripherals.

Support Windows/Linux operating systems and standard business applications.

Assist in server, storage, and backup operations.

3. Network & Connectivity

Monitor and troubleshoot LAN/WAN, Wi-Fi, VPN, and internet connectivity issues.

Coordinate with ISPs and network vendors for issue resolution.

4. IT Asset & Vendor Management

Maintain IT asset inventory and documentation.

Coordinate with vendors for AMC, repairs, replacements, and upgrades.

5. Security & Compliance

Ensure antivirus, patching, and security updates are up to date.

Follow IT security policies and data protection standards.

Support audits and compliance requirements.

6. Documentation & Reporting

Maintain system documentation, SOPs, and incident reports.

Provide daily/weekly service status updates to management.

Required Skills & Qualifications

✅ Bachelor’s degree in IT / Computer Science / Electronics or related field
✅ 3 years of experience as an IT Service Engineer / IT Support Engineer
✅ Strong knowledge of Windows OS, basic Linux
✅ Hands-on experience with hardware troubleshooting
✅ Basic networking knowledge (TCP/IP, DNS, DHCP)
✅ Familiarity with ticketing tools and ITIL processes
✅ Good communication and customer service skills

Preferred Skills

Exposure to cloud platforms (AWS/Azure)

Knowledge of Active Directory and Office 365

ITIL certification

Experience in ERP or enterprise application support

Personal Attributes

Customer-focused and proactive

Strong analytical and problem-solving skills

Ability to work independently and in teams