Operations Manager

Job Description

Job Title: Operations Manager – Retail

Experience Required: Minimum 5 – 7 Years
Stores Managed: 5 Stores
Employment Type: Full-Time
Reporting To: Senior Management / Director

Job Summary

The Operations Manager is responsible for overseeing and optimizing end-to-end operations across 5 retail stores. The role focuses on driving operational efficiency, ensuring consistent store performance, achieving business targets, and maintaining brand and compliance standards.

Key Responsibilities
1. Multi-Store Operations Management

Oversee daily operations of 5 retail stores to ensure smooth functioning.

Ensure uniform implementation of SOPs, policies, and brand standards across all stores.

Conduct regular store visits, audits, and performance reviews.

2. Sales & Performance Monitoring

Track sales performance, KPIs, and productivity across all stores.

Work with Store Heads to achieve revenue and profitability targets.

Identify gaps and implement corrective action plans.

3. Team Leadership & Development

Lead and mentor Store Managers and Assistant Store Managers.

Support recruitment, training, and performance management.

Build a strong leadership pipeline and promote best practices.

4. Inventory & Supply Chain Coordination

Oversee inventory planning, replenishment, and stock accuracy.

Minimize shrinkage, pilferage, and stock losses across stores.

Coordinate with supply chain and warehouse teams.

5. Customer Experience & Quality Control

Ensure consistent customer service standards across all stores.

Handle escalated customer issues and ensure timely resolution.

Drive customer satisfaction and loyalty initiatives.

6. Financial & Cost Control

Monitor store-level expenses and control operational costs.

Review MIS, sales reports, and expense statements.

Support budgeting and forecasting activities.

7. Compliance & Risk Management

Ensure compliance with statutory, safety, and company policies.

Oversee audits, store security, and loss prevention measures.

Implement corrective actions based on audit findings.

8. Stakeholder Coordination

Act as a bridge between Head Office and store teams.

Coordinate with HR, Finance, Merchandising, and Vendors.

Support new store openings or expansions if required.

Required Skills & Qualifications

✅ Graduate in any discipline (MBA/Operations/Retail preferred)
✅ Minimum 5 years of experience in retail operations or multi-store management
✅ Proven experience managing multiple stores
✅ Strong leadership, analytical, and decision-making skills
✅ Excellent communication and people management abilities
✅ Strong knowledge of retail SOPs, KPIs, and inventory control
✅ Proficiency in POS systems, MIS, and MS Excel

Preferred Experience

Experience in apparel, FMCG, supermarket, electronics, or lifestyle retail

Exposure to new store openings and process implementation

Handling high-volume, high-footfall stores

Personal Attributes

Result-oriented and accountable

Strong execution and follow-up skills

Ability to work under pressure and travel between stores

Strategic thinker with hands-on operational approach