Retail Store Head

Job Description

Experience Required: Minimum 8 Years
Employment Type: Full-Time
Reporting To: Regional / Area Manager

Job Summary

The Retail Store Head is fully responsible for the overall performance of the store, including sales growth, profitability, operations, people management, and customer experience. This role provides strategic leadership, ensures brand standards, and drives sustainable business results.

Key Responsibilities
1. Business & Sales Leadership

Own store P&L and achieve revenue, margin, and cost targets.

Develop and execute sales strategies to maximize store performance.

Analyze KPIs, sales trends, and customer data to drive business decisions.

Lead seasonal planning, promotions, and launches.

2. Store Operations Excellence

Ensure smooth end-to-end store operations.

Maintain high standards of visual merchandising, hygiene, and compliance.

Oversee store opening/closing, security, and safety protocols.

Ensure adherence to company SOPs and statutory requirements.

3. Team Leadership & People Development

Lead, coach, and develop store management and frontline teams.

Drive performance culture through goal setting, reviews, and feedback.

Manage manpower planning, recruitment, training, and retention.

Build succession plans for key store roles.

4. Customer Experience Management

Ensure exceptional customer service standards across the store.

Handle high-level customer escalations and resolve issues effectively.

Implement customer engagement and loyalty initiatives.

5. Inventory & Loss Prevention

Oversee inventory planning, stock accuracy, and replenishment.

Control shrinkage, pilferage, and damages.

Lead audits, stock counts, and loss prevention initiatives.

6. Financial Control & Reporting

Monitor expenses and optimize operational costs.

Review daily, weekly, and monthly MIS and performance reports.

Present store performance reviews to senior management.

7. Stakeholder & Vendor Management

Coordinate with HO teams (merchandising, supply chain, HR, finance).

Manage vendors, maintenance teams, and service providers.

Ensure timely issue resolution and smooth store functioning.

Required Skills & Qualifications

✅ Graduate in any discipline (MBA/Retail Management preferred)
✅ Minimum 8 years of retail experience, with leadership of large teams
✅ Proven track record in driving sales and store profitability
✅ Strong leadership, decision-making, and people management skills
✅ Excellent communication and stakeholder management abilities
✅ Strong analytical skills and business acumen
✅ Proficiency in POS systems, MIS, and MS Excel

Preferred Experience

Experience in large-format retail (apparel, FMCG, electronics, lifestyle)

Handling high-footfall, high-revenue stores

Multi-department or flagship store exposure

Personal Attributes

Strategic thinker with strong execution skills

Results-driven and accountable

Customer-centric mindset

Ability to perform under pressure