Assistant Store Manager

Job Description

Job Title: Assistant Store Manager

Location: Odisha
Experience Required: Minimum 3 Years
Employment Type: Full-Time

Job Summary

The Assistant Store Manager supports the Store Manager in overseeing daily store operations, driving sales, managing staff, and ensuring excellent customer service. The role involves assisting in achieving store targets, maintaining operational standards, and ensuring smooth store functioning.

Key Responsibilities

1. Store Operations

Assist in managing day-to-day store operations.

Ensure store cleanliness, visual merchandising, and display standards.

Support store opening and closing procedures.

2. Sales & Performance Support

Support the Store Manager in achieving sales targets.

Promote upselling, cross-selling, and promotional activities.

Monitor sales trends and provide feedback for improvement.

3. Team Supervision

Assist in training, guiding, and supervising store staff.

Help prepare duty rosters and manage attendance.

Motivate team members to meet individual and store goals.

4. Customer Service

Ensure high standards of customer service on the shop floor.

Handle customer queries and complaints effectively.

Build strong customer relationships to encourage repeat business.

5. Inventory & Stock Control

Assist in monitoring inventory levels and stock replenishment.

Support stock audits and ensure accurate inventory records.

Help prevent stock loss, pilferage, and damages.

6. Cash Handling & Reporting

Support billing operations and cash handling procedures.

Assist in daily cash reconciliation and reporting.

Prepare operational and sales reports for management review.

Required Skills & Qualifications

✅ Graduate in any discipline (Retail Management preferred)
✅ Minimum 3 years of experience in retail, including supervisory responsibilities
✅ Strong communication skills (Hindi mandatory; English preferred)
✅ Customer-focused and sales-driven attitude
✅ Basic computer knowledge (POS systems, MS Excel)
✅ Ability to work flexible shifts, weekends, and holidays

Preferred Skills

Experience in retail segments such as apparel, FMCG, electronics, or lifestyle

Knowledge of visual merchandising standards

Ability to handle high-footfall environments

Personal Attributes

Proactive and dependable

Strong interpersonal and leadership skills

Detail-oriented and organized

Ability to work under pressure