Telecaller / Tele Executive

Job Description

Location

Kolkata

Employment Type

Full-time

Job Summary

The Telecaller is responsible for making inbound and/or outbound calls to customers, providing information about products or services, resolving queries, and maintaining a positive customer experience while meeting call quality and productivity targets.

Key Responsibilities

Make outbound calls to customers or handle inbound calls

Explain products, services, offers, or collect required information

Answer customer queries and resolve basic issues

Maintain accurate call records and update CRM systems

Follow call scripts, company policies, and compliance guidelines

Meet daily call targets and quality standards

Escalate complex issues to supervisors when required

Eligibility & Qualifications

Education: 10+2 / Any Graduate

Experience:

Freshers or 0–2 years of telecalling / customer support experience

Languages Required:

Bengali (mandatory)

Basic English / Hindi (preferred)

Required Skills

Clear communication and convincing skills

Active listening and customer handling ability

Basic computer knowledge

Ability to work under targets and pressure

Positive attitude and willingness to learn

Work Conditions

Work from office – Kolkata

Day shift / rotational shifts (process dependent)

6-day or 5-day working (as per company policy)

Compensation & Benefits

Fixed salary + incentives (as applicable)

PF / ESI / medical benefits (company policy)

Training and growth opportunities