Deputy manager

Job Description

Location: Pune, Maharashtra, India
Experience: Minimum 3 years in hotel operations / hospitality industry
Employment Type: Full-Time

About the Role

As a Deputy Manager in a hotel, you’ll support the Hotel Manager in ensuring smooth day-to-day operations, delivering excellent guest service, and maintaining high standards across departments. You will lead teams, resolve guest issues, and help drive revenue and profitability.

Key Responsibilities

1. Operations & Guest Experience

Oversee daily hotel operations to ensure quality service delivery.

Monitor front office, housekeeping, F&B, and other departments for smooth coordination.

Ensure guest satisfaction by resolving complaints promptly and professionally.

Conduct regular inspections to maintain service standards.

2. Team Leadership & Training

Assist in recruiting, training, and supervising staff.

Motivate team members and conduct performance reviews.

Implement training programs to improve guest service and operational efficiency.

3. Revenue & Financial Control

Support budgeting, forecasting, and cost control measures.

Monitor revenue performance and suggest strategies to improve profitability.

Handle billing issues and ensure accuracy in guest accounts.

4. Quality & Compliance

Maintain compliance with health, safety, hygiene, and hotel policies.

Ensure all departments adhere to brand standards and SOPs.

Participate in audits and implement corrective actions.

5. Coordination & Communication

Act as a point of contact between departments and senior management.

Prepare daily operational reports and updates.

Liaise with vendors, suppliers and external partners as needed.

Required Skills & Qualifications

✅ Bachelor’s degree in Hospitality Management / Hotel Management / Business Administration (preferred)
✅ Minimum 3 years hotel experience, with exposure to supervisory or managerial duties
✅ Strong leadership and team management skills
✅ Excellent guest service orientation
✅ Good communication skills (English; local languages a bonus)
✅ Problem-solving and decision-making ability
✅ Knowledge of hotel PMS (e.g., Opera, FOSSE) is an advantage
✅ Strong organizational and multitasking skills

Personal Attributes

Proactive and result-oriented

Friendly yet professional demeanor

Flexible with working hours (including weekends/holidays)

High level of integrity and responsibility