Hotel Manager

Job Description

Location: Pune, Maharashtra
Experience: Minimum 8 Years
Qualification: MBA in Hotel Management / Hospitality Management
Industry: Hospitality / Hotels & Resorts

Job Summary

We are seeking an experienced and dynamic Hotel Manager with over 8 years of hands-on experience across multiple aspects of hotel operations. The ideal candidate will be responsible for overseeing daily operations, ensuring high standards of guest satisfaction, managing teams, driving revenue, and maintaining profitability. An MBA in Hotel Management is essential for strategic planning and operational excellence.

Key Responsibilities

Operations Management

Oversee end-to-end hotel operations including Front Office, Housekeeping, Food & Beverage, Maintenance, and Security

Ensure smooth day-to-day functioning of the hotel as per brand standards and SOPs

Monitor service quality and guest experience across all departments

Guest Experience & Service Excellence

Ensure exceptional guest satisfaction and handle escalated guest complaints professionally

Implement service improvement initiatives based on guest feedback and reviews

Maintain high service ratings on OTA platforms and review portals

Financial & Revenue Management

Prepare and manage annual budgets, forecasts, and P&L statements

Monitor costs, control expenses, and improve operational efficiency

Work closely with sales and revenue teams to maximize occupancy, ADR, and RevPAR

Team Leadership & HR Management

Lead, mentor, and motivate departmental heads and staff

Oversee recruitment, training, performance appraisals, and staff development

Ensure adherence to labor laws, company policies, and disciplinary procedures

Sales, Marketing & Business Development

Support sales and marketing initiatives to increase room sales, banquets, and F&B revenue

Build strong relationships with corporate clients, travel agents, and local partners

Represent the hotel at networking and industry events in Pune

Compliance & Safety

Ensure compliance with local regulations, licenses, and safety standards

Oversee health, hygiene, and fire safety procedures

Conduct regular audits and inspections

Key Skills & Competencies

Strong leadership and people management skills

Excellent communication and interpersonal abilities

In-depth knowledge of hotel operations and hospitality standards

Financial acumen and budgeting expertise

Problem-solving and decision-making skills

Guest-centric mindset with attention to detail

Preferred Candidate Profile

8+ years of experience in hotel management with exposure to multiple departments

MBA in Hotel Management / Hospitality Management

Experience working in mid-scale to luxury hotels preferred

Willingness to work flexible hours as per operational needs

Strong understanding of the Pune hospitality market is an advantage